Understanding the people who use the digital products we build is essential to creating experiences that are useful, desired, and enjoyable. Personas are a tool often employed in educational settings and industry to build empathy for users. Using a concurrent mixed methods approach, this study sought to better understand how personas help to build…

Although studies in higher education have paid attention to the complexities of learning disciplinary language and discourse, little attention has been given to learning professional discourse in a second language (L2). Recent studies on language socialization have addressed this gap by focusing on L2 students' emerging communicative competence in…

Conflict is a substantial, pervasive activity in team collaboration. It may arise because of differences in goals, differences in ways of working, or interpersonal dissonance. The specific focus for this research is the conflict in distributed teams. As opposed to traditional teams, participants of distributed teams are geographically dispersed…

The overarching purpose of this study was to improve upon critical thinking through the use of scenario-based design challenge interventions. The study was conducted within an introductory graphic arts course in higher education that focused upon Adobe Photoshop and image manipulation tools, techniques, and terminology. Twelve introductory level…

Reminiscing--"the act or process of recalling the past (Butler, 1963, p. 66)"--is a core activity for any society. Research shows that the desire and tradition for reminiscing can be traced back to early civilizations where the elders of the community were responsible to know and share the history of their community (Butler, 1995;…

User experience (UX) research in the design of technology products utilizes human-centered design (HCD) methods to summarize and explain pertinent information about end users to designers. However, UX researchers cannot effectively communicate the needs and goals of users if designers do not find UX research (a) easy to integrate into design…