This study used an ethnographic lens to examine the historic organizational development of a distance education support department within a Hispanic-serving institution of higher education. The Borderlands University (BU; pseudonym) Online Teaching, Learning, and Technology Center (OTLT) is representative of the structure and culture of a…

Leaders of education organizations must determine how to positively impact students, staff, and families while ensuring organizational strength. Innovative leaders and entrepreneurs seek to develop and roll out new ideas to dramatically advance students' achievement. However, the need to innovate does not supersede the need to execute on a core…