Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…

Military education is held to high standards for our servicemen and women. The purpose of this quantitative, comparative study was to determine if significant differences existed in learning styles relative to military experience as determined by learning in a serious game environment. Study results are expected to advance the state of research in…

Considering the amount of funding that is distributed to educational research each year, leaders and policymakers have a vested interest in finding scientifically based evidence that answers causal questions regarding program effectiveness. The importance of program evaluation has long been recognized in many fields of research; however, the most…

Education planning provides the policy maker and the decision maker a logical framework in which to develop and implement education policy. At the international level, education planning is often confounded by both internal and external complexities, making the development of education policy difficult. This research presents a discrete event…

The objective of my dissertation is to create a general approach to evaluating IS/IT projects using Real Option Analysis (ROA). This is an important problem because an IT Project Portfolio (ITPP) can represent hundreds of projects, millions of dollars of investment and hundreds of thousands of employee hours. Therefore, any advance in the…

Teacher evaluation has become an increasingly high stakes issue in the field of education as evidenced by its pivotal emphasis in national and local education reform initiatives, funded research, and federal policy levers. In recent years, states have experienced unprecedented pressure to adopt objective performance benchmarks that reflect student…

This dissertation uses a case-sensitive approach to examine an active travel intervention's diverse target population. It builds on a series of travel choice models, and draws key conceptual themes from Chapin's (1974) human activity model, which highlights opportunity-related and propensity-related factors associated with behaviors. The research…

The purpose of this mixed-method study was to assess student perceptions of teaching presence, social presence, and cognitive presence, measured by the Community of Inquiry Scale (Arbaugh et al., 2008), through group collaboration via online and face-to-face instruction. Thirty-seven teacher education students participated in this…

To enhance their competitive advantage in the marketplace, many business leaders develop market orientation strategies designed to increase customer engagement. These market orientation strategies include improvement in service delivery, relationship management, customer satisfaction, and quality control methods. There is a lack of understanding…

The objective of this research was to explore the possibilities of identifying knowledge style factors that could be used as central elements of a professional business analyst's (PBA) performance attributes at work for those decision makers that use advanced analytical technologies on decision making tasks. Indicators of knowledge style were…

The purpose of this study was to examine the effect of the asynchronous voice-conferencing technology, "Voice Thread"®, on the anxiety and oral proficiency of high school students in their third year of studying Spanish as a foreign language. In this quasi-experimental study students' foreign language anxiety levels and oral proficiency…

Legislators mandated transition education for students with disabilities to improve their post-school outcomes. Each student with an IEP should have an annual transition plan at or before his or her 16th birthday. IDEA mandated the utilization of age appropriate transition assessment to develop students' post-secondary transition goals based on…

The problem investigated in this research study relates to the referral rate for special education evaluations between students of teachers who were exposed to the professional development and resources associated with the federally funded Reading First program and students of teachers who were not exposed to the program. The purpose of this study…