International students have comprised a steadily growing demographic in America's colleges and universities for the past seventy-five years. Over the many years and decades, the proportion of international students whose first language is not English has also increased. Subsequently, American higher education has come to rely on an important…

Research has shown that first attempt performance on the TOEFL exam can have an extremely low rate of success (Esmail, 2013). The TOEFL and IELTS exams have become gatekeepers into English language institutions and society. This case study utilizes a gap analysis framework to try and understand why students have such low performance rates on such…