This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Universities and Higher Education Institutions spend large sums of money to maintain and build network infrastructures. Current research and discussions in this area revolve around providing large amounts of bandwidth to students who live in a residence hall. However, there is a lack of information showing what is being used to support research…