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Hopwood, Marsha – ProQuest LLC, 2018
More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or…
Descriptors: Information Technology, Outsourcing, Financial Services, Administration