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Assessing Resistance to Change during Shifting from Legacy to Open Web-Based Systems in the Air Transport Industry
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Brewer, Denise – ProQuest LLC, 2012
The air transport industry (ATI) is a dynamic, communal, international, and intercultural environment in which the daily operations of airlines, airports, and service providers are dependent on information technology (IT). Many of the IT legacy systems are more than 30 years old, and current regulations and the globally distributed workplace have…
Descriptors: Resistance to Change, Air Transportation, Information Technology, Material Development