Selecting appropriate performance improvement interventions is a critical component of a comprehensive model of performance improvement. Intervention selection is an interconnected process involving analysis of an organization's environment, definition of the performance problem, and identification of a performance gap and identification of causal…

The purpose of this qualitative study was to determine whether instructional designers and performance technologists utilize instructional design models when designing and developing electronic performance support systems (EPSS). The study also explored if these same designers were utilizing instructional strategies within their EPSS to support…