The purpose of this dissertation was to scrutinize the complexities involved in the formulation and implementation of relevant policies. The design of each study mirrored key elements in the legislative life cycle specifically as it pertained to civics education policymaking, including problem identification, policy creation, and policy diffusion.…

This dissertation, which comprises three independent essays, explores the dynamics of online user behavior and provides IS policy implications across three different applications. The first essay employs an econometric empirical analysis to examine the role of IT interventions on online users' gambling behavior, based on field data collected over…

Complaining is a fundamental human characteristic that has prevailed throughout the ages. We normally complain about something that went wrong. Patient complaints are no exception; they focus on problems that occurred during the episode of care. The Institute of Medicine estimated that each year thousands of patients die due to medical errors. The…