This study was conducted as a qualitative, single case study. This study obtained data from online Zoom interviews collected from semi-structured, open-ended interview questions. This study aims to examine what role servant leadership has in employee work performance in higher education institutions in West Virginia, from the lived experiences and…

The purpose of this study was to explore the perceptions of employees regarding changes in their workplace experience following the implementation of an electronic performance monitoring (EPM) system. The study's conceptual framework utilized Burke and Litwin's (1992) model of organizational change and Bandura's (1986) social cognitive theory to…

This nonexperimental, correlational study examined the relation among job fit, psychological climate, and employee engagement and discretionary effort and job performance. An Internet-based self-report survey was administered to a sample of 307 cruise line customer contact center reservation agents. The research hypotheses were evaluated using…

Technostress is a phenomenon that exists in the workplace and it impacts the work performance in positively and negatively. Previous research introduced the concept of "Technostress" which it is the stress that result from intense technology usage. Technostress has five sources of stress and they are techno-overload, techno-insecurity,…

Burnout is a psychological phenomenon that is common among professions that have a high demand for empathy, such as those in the mental health field. School counselors are more at risk of feeling burnout than other professions because of numerous demands from the job, role conflict and ambiguity, large caseloads, and the amount of time spent on…

All organizations are constrained by budget and resources. Within these constraints, they also strive to maintain or enhance timeliness, quality and productivity. Ivy Plus universities are no exception. Through their applied creativity, administrative staff within these universities are key to navigating these challenges in ways that advance their…

Job performance may be adversely affected by stress. Job stress is a primary contributor to serious physical and emotional health consequences. This quantitative study examined adult literacy program administrator perceptions of occupational stress and coping mechanisms related to job satisfaction, job efficacy, career longevity, and overall…

A major economic driver, the aerospace industry contributes to exports and higher wage jobs, which the United States requires to maintain robust economic health. Despite the investment in vocational educational training programs, insufficient workers have been available to aerospace companies. The purpose of this study was to investigate the…

This companion dissertation reports the findings of applied case study research on four community college organizational units that consistently meet or exceed standard performance measures. In addition, prior ample evidence confirmed that performance extended significantly beyond what might be explained by available tangible resources alone. The…

Human service organizations are intended to stabilize low-income families and promote self-sufficiency by providing much needed services and benefits. Recipients, however, often do not get everything they need in terms of either benefits or service quality. Understandably, clients want the help they are entitled to and promised from providers who…

"The Impact of Alignment Coaching on Christian Teachers' Worthy Performance" uses Human Performance Technology and "teleonomics" (Gilbert 2007) to document several intersecting vantage points as one performance improvement system of alignment coaching (AC). Coaching relationships and accomplishments of consistently (daily) reading the Bible,…

The purpose of this study was to provide process data for school counselors, administrators, and the public, regarding school counselors' actual roles within the guidance counselor preferred job duties and actual job duties. In addition, factors including National Certification or no National Certification, years of counseling experience, and…

This study examined the relationship of stress, burnout, and coping strategies among middle school principals in Western Pennsylvania. This study assessed coping skill preferences among middle school principals, especially regarding their age, gender, marital status, experience, and school enrollment. A review of the literature included studies…

The purpose of this study was to explore the performance appraisal experience of 14 mid-level women in student affairs administration at four-year colleges and universities in Northern Illinois using a qualitative research approach involving personal interviews. Previous research on career development and advancement of mid-level women in student…

The purpose of this study was to examine the existence and implications of relational aggression toward female educational administrators. This qualitative study examined the impacts of relational aggression toward ten female superintendents, their observations of relational aggression in the workplace, strategies to overcome relational…