The use of interpretative phenomenological analysis served as a lens to direct the researcher in making meaning of the experiences of African American college presidents leading predominantly White institutions with race-conscious affirmative action policies in higher education. This study was a chronicle of the voices of African American college…

Complaining is a fundamental human characteristic that has prevailed throughout the ages. We normally complain about something that went wrong. Patient complaints are no exception; they focus on problems that occurred during the episode of care. The Institute of Medicine estimated that each year thousands of patients die due to medical errors. The…