The purpose of this dissertation is to examine the use of data for assessing library collection utilization, to explore what tools are available to help guide purchasing decisions, and to create a blueprint for applying percentage-based allocation formulas to community college library collection budgets. Because there is little literature on…

Some classes of Internet users have specific information needs and specialized information-seeking behaviors. For example, educators who are designing a course might create a syllabus, recommend books, create lecture slides, and use tools as lecture aid. All of these resources are available online, but are scattered across a large number of…

Technological innovations have transformed all areas of community college libraries. Automated library systems, office software, and Internet access have altered work processes for library personnel and have changed research methodologies for students and faculty. The purpose of this bounded multiple case study was to explore how the adoption of…

In late 1990s, Gap theories and the LibQual model began to be widely accepted by research libraries in the U.S. Since then, library service evaluation and user satisfaction issues have been discussed in various aspects of both the research and professional literatures of library and information science. Although the research presented herein is…