The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

By the year 2025, 75% of the workforce will consist of Generation Y (Kim, 2017). With the major shift in the workforce, organizations must consider the different learning styles and expectations of the Y generation, as compared to the previous, dominant generations (Tulgan, 2009). In order to determine if there is a difference in short-term and…

The purpose of this qualitative research study is two-fold: (1) to narrate the realities and perspectives of adult students' learning experiences in a General Education Development (GED) preparation program in a Mid-western urban city; and (2) to document the thinking of the former director of adult education at the state level to understand the…

Preservice foreign-language teachers are adults with well-established beliefs. They start teacher-education programs with traditional beliefs about language teaching reflecting their own experiences. The field of foreign-language teaching, however, underwent a paradigm shift from grammar-based to communicative foreign-language instruction.…