Creating accessible instruction has been a subject of debate and lawsuits since the Civil Rights Movement. Examples include "Mills v. Board of Education" in 1972 discussed the 14th Amendment of equal rights in public K-12 education; instances involving extracurricular after-school programs, such as the YMCA Middle Tennessee Agreement for…

This dissertation describes the process of creating a guidebook that developmental education administrators can use to build their capacity as leaders, learners, and program planners. The guidebook is the product of a qualitative study designed to better understand how community college administrators who have program planning responsibilities for…

There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…