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Direct linkRaymond Lu Ming Ou – ProQuest LLC, 2022
Midlevel student services managers (MSSMs) in higher education institutions (HEIs) are middle managers overseeing critical programs and services impacting the retention and engagement of students. Besides having to negotiate competing priorities from superiors above and subordinates below, MSSMs must also navigate HEIs with distinctive features…
Descriptors: Middle Management, Student Personnel Services, Student Personnel Workers, Program Administration
