The success of universities resonates with the employees who interact daily with external customers (Pongton & Suntrayuth, 2019). Many universities have altered or are trying to adjust to the fluctuating environment as they reorganize their structure and put more importance on improving their performance (Camilleri, 2021). Employee performance…

Higher education and intercollegiate athletics are operating in an era of heightened competition and diminishing resources. As these organizations increase in complexity, the need for highly professional staff and management strategies becomes critical. The theoretical framework guiding this research was generated from the literature in…

IT has permeated to the very roots of organizations and has an ever increasingly important role in the achievement of overall corporate objectives and business strategies. This paper presents an approach for evaluating the impact of existing Enterprise Architecture (EA) implementations. The papers answers questions such as: What are the challenges…

The purpose of this study was to develop and test a model which addresses special education program evaluation needs. As such, the focus was on development. Often development and research are seen as one (e.g., Department of R&D; Director of R&D). They are, however distinctively different in process and product. The model developed provides…

Environmental interpretation is a key tool for integrated management of tourism, with potential for greater use in managing visitor numbers, behavior and impacts, and enhancing experience. Evaluation is necessary to determine whether interpretation is achieving its goals. It is vital for park managers to know if their management is effective in…