Higher education institutions adopt conversational agents, or chatbots, to perform and automate certain business functions. While chatbots exist to support Enrollment Services, Financial Aid, and other departments within an institution, Institutional Research lacks options. Institutional Research supports higher education institutions by providing…

This dissertation study chronicles the creation of a computer-based, asynchronously delivered diversity training course for a state agency. The course format enabled efficient delivery of a mandatory curriculum to the Massachusetts Department of State Police workforce. However, the asynchronous format posed a challenge to achieving the learning…

The purpose of this concurrent triangulation mixed methods study was to understand the status of succession planning and management (SPM) efforts of the subject university as perceived by the fulltime academic and fulltime administrative staff. Four research questions guided this study: (1) how do fulltime academic staff and fulltime…

This study explores two specific cases of institutional mergers in the field of higher education. The two cases took place in China in the 1990s. One of the cases might be labeled a vertical merger and the other a horizontal merger. The former simply implies a merger between higher education institutions with equal status and the same level of…