This qualitative single case study explored how customer facing professionals (CFPs) adapt to changing customer needs in a digital environment. This study focuses on: (1) Changing customer needs; (2) Competencies needed in a digital environment; (3) How they learn; and (4) What factors help or hinder their success. The site is a global Human…

Reforms in mathematics education call for teaching to move away from "traditional" approaches (Carpenter, Ansell, & Levi, 2001) that are focused around rote procedures and skills, and toward practice that engages students in cognitively demanding tasks, discourse, and productive struggle to develop conceptual and procedural…

In recent years, interest has grown among legislators and educators regarding the use of teacher evaluation as a leverage point for increasing the effectiveness of instruction in schools. Though there is an existing body of knowledge around the attitudes and beliefs held by teachers about their own evaluation experiences, very little information…

Over the past decade, the independent school landscape in the U.S. and Hawai'i has experienced a dramatic transformation resulting in school closures, consolidations, and attempts at expansions. Leadership of organizational change, particularly within complex contexts undergoing highly dynamic and disruptive forces, is long understood as…

The purpose of this study was to explain middle school teachers' decisions for planning a science unit of instruction (reflection on action) and their decisions when enacting this planned unit (reflection in action) using the new teacher professional knowledge and skill (TPK&S) model as a guiding framework. In addition, this study specifically…

The past 20 years has seen a rise in the number of induction programs for beginning teachers, including those with mentoring. However, the way in which teacher education has been problematized is still calling into question the need for beginning teacher support. This dissertation study is situated in the belief that beginning teacher induction…

Teacher retention in Hawai'i is a challenge, particularly in high needs Title I schools. This qualitative case study explores the question "What factors influence teacher retention in Title I schools in Hawai'i?" The participants were 10 early career and veteran teachers from three Title I schools within one O'ahu public school complex.…

This dissertation explores and describes the in-character and out-of-character information worlds and digital literacy practices of role-players, those that create and enact their characters' or avatars' stories, both within and outside of WildStar, a Massively Multiplayer Online Role-Playing Game (MMORPG) (Carbine Studios, 2015). Utilizing Jaeger…

Research has shown that Latino males have some of the lowest collegiate completion rates compared to their racial and ethnic peers (Saenz et al., 2016). Further, individuals from rural communities continually lag behind in educational attainment than those from other geographic areas. Taken collectively, addressing this current problem becomes an…

Developing and delivering contextually-sensitive user experiences in sociotechnical systems which are geared at helping lower-income women manage their pregnancies requires understanding the human, technological, and the sociotechnical perspectives that are embedded in the mediation of the experience. Yet most digital systems and tools for…

The ability to succeed in Science, Technology, Engineering, and Mathematics (STEM) careers is contingent on a student's ability to engage in mathematical problem solving. As a result, there has been increased focus on students' ability to think critically by providing them more with problem solving experiences in the classroom. Much research has…

The clinical internship experience for preservice interns has been described as one of the most important components of teacher preparation programs. The National Council for Accreditation of Teacher Education's (NCATE) "Blue Ribbon Panel Report on Clinical Preparation and Partnerships for Improved Student Learning" suggests that teacher…

Collaborative information seeking (CIS) is an important aspect of work in organizational settings. Researchers are developing a more detailed understanding of CIS activities and the tools to support them; however, most studies of CIS focus on how people find and retrieve information collaboratively, while overlooking the important question of how…

Data-driven decision making has become an important educational issue in the United States, primarily because of federal and state emphasis on school accountability and achievement. Data use has been highlighted as a key factor in monitoring student progress and informing decision making at various levels of the education system. Federal and state…

This dissertation explores the experiences of culturally diverse interactions and learning in adult cohorts. A cohort is defined as a group of students who enter a program of study together and complete a series of common learning experiences during a specified period of time (Saltiel & Russo, 2001). There is much research on the general use,…