The quantitative study examined the impact of intercultural competency training on Education Support Professionals (ESP) through pre- and post-testing using the Intercultural Development Inventory (IDI®). The IDI® is based upon Bennett's Developmental Model of Intercultural Sensitivity (DMIS). The examination of ESP intercultural competency was…

The purpose of this study was to implement customer service training for resident assistants at a postsecondary institution. Implementation of the training intervention was in order to provide customer service training opportunities for resident assistants. Two research questions were posed: (a) Do resident assistants believe their performance has…

Short-term service-learning experiences such as alternative breaks are increasing in popularity due to the focus on service in higher education and the institution's responsibility to ensure students are graduating with the skills needed to succeed in an increasingly competitive, global economy and contribute to a democratic society as citizens…

This three-paper format dissertation explored the impact of service-learning on three key constituents: the university, university students conducting the service, and the community receiving the service. Paper one quantitatively explored the impact of service-learning on university students' perspective through the use of end of year…

A K-12 school district located in southern California was faced with overcrowding at 1of its middle schools for the 2011-2012 school year. This project study was designed to explore if an elementary or middle school campus was best in supporting students' academics while they were in transition to 6th grade middle school. Maslow's hierarchy of…

Service-learning has roots deep in higher education. Community colleges and service-learning have an organic relationship as they both strive to represent and support their local communities. This study implemented propensity score matching to study the impact of service-learning on student outcomes for community college students. Much of the…

Although the implementation of the No Child Left Behind Act in 2001 created new instructional intervention practices, reading and writing scores across K-12 and postsecondary levels continue to reflect stagnant achievement outcomes. The research questions in this study concerned the effect of a northern Michigan middle school language arts…

This study evaluated the relationship of environmental service-learning on environmental literacy in undergraduates. The subjects were 36 undergraduates at a small liberal arts university enrolled in an environmental biology course. To determine the role of environmental service-learning on college students' environmental knowledge,…

The purpose of this study was to explore the relationship between short-term service immersion programs (STSI), such as Alternative Spring Break (ASB), and socially responsible leadership as measured by the Socially Responsible Leadership Scale (SRLS). Participation in STSI programs have been growing exponentially since 2006 (Bohn, 2009; Break…