A great deal of research has established training student affairs and higher education (SAHE) professionals in helping skills is important to assist undergraduate students in college and university programs with mental health needs. The COVID-19 global pandemic placed SAHE professionals in a unique position to support college students as students…

Psychotherapy is effective (Wampold & Imel, 2015), however, some clinicians consistently achieve better outcomes with patients than others (Rousmaniere, Goodyear, Miller, & Wampold, 2017). This known difference has been recognized across disciplines including psychiatry, medicine, nursing, psychology, and social work (Gerdes, K. E., &…

The purpose of this study was to implement customer service training for resident assistants at a postsecondary institution. Implementation of the training intervention was in order to provide customer service training opportunities for resident assistants. Two research questions were posed: (a) Do resident assistants believe their performance has…

Children today are born into a world with endless amounts of information at their fingertips, the ability to instantly connect with others, and smartphones with an app for virtually everything. It is a world that is vastly different than that of their parents or grandparents. As these students sit in classrooms all over the world, their teachers…