As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing…

Technology has become an essential part of the world, both in people's personal and professional lives. Digital assessments such as those being implemented in New Jersey as part of the Partnership for Assessment of Readiness for College and Careers (PARCC) will soon be instituted on a large scale; these require students to be able to utilize…