The effectiveness of using virtual labs to train students in computer networking skills, when real equipment is limited or unavailable, is uncertain. The purpose of this study was to determine the effectiveness of using virtual labs to train students in the acquisition of computer network configuration and troubleshooting skills. The study was…

Improvements in Information Technology (IT) infrastructure and standardization of interoperability standards among heterogeneous Information System (IS) applications have brought a paradigm shift in the way an IS application could be used and delivered. Not only an IS application can be built using standardized component but also parts of it can…

Technological infrastructure is often taken for granted in our day to day lives until it breaks down, usually because it invisibly supports tasks otherwise. Previous work in HCI has focused on how people react and deal with breaks in infrastructure as well as how to help people to fix or exploit these breaks. However, few have sought to understand…