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ERIC Number: ED597523
Record Type: Non-Journal
Publication Date: 2015
Pages: 105
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-
EISSN: N/A
Available Date: N/A
Service Provider Compliance with Regional Center Service Agreement: A Gap Analysis
Woods, Taniko N.
ProQuest LLC, Ed.D. Dissertation, University of Southern California
The purpose of this dissertation research study was to conduct a gap analysis to determine the root causes of the organizational problem of regional center noncompliance at Viable Options, an adult service provider that is vendored by its local regional center. Viable Options is a year-round program that provides individualized social, academic, career, and life skills instruction to young adults with learning disabilities. Clark and Estes' (2008) gap analysis methodology was implemented for this study and assumed causes for the performance gap were generated based on personal knowledge and related literature. Causes were validated by using surveys, document analysis, literature review, and content analysis. The findings from this study indicate that regional center noncompliance at Viable Options is the result of organizational, motivational, and knowledge causes. Four organizational causes were validated, one motivation cause was validated, and a total of five knowledge and motivation causes were somewhat validated. The validated causes indicate that several organizational barriers contribute to the problem of regional center noncompliance. These barriers include high employee turnover, a culture of lack of accountability within the organization, a culture of disdain for regional centers within the organization, and staff members overwhelmed by other tasks. In order to address these causes, research-based solutions were recommended. Solutions are based on gap analysis methodology, Pintrich's (2003) motivation framework, and the information processing, social cognitive, cognitive load, and self-regulation principles of learning. The study concludes with implementation and evaluation plans. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com/en-US/products/dissertations/individuals.shtml
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A