The purpose of this quantitative correlational study was to examine the relationship between managers' emotional intelligence (EI), managers' transformational leadership style, and employee job satisfaction in customer service organizations in the Central Southwest. Participants were selected because of their experience in the field of customer service and data were gathered using Schutte's (1998) Self Reporting Emotional Intelligence Test, Avolio and Bass' (2004) Multifactor Leadership Questionnaire, and Weiss et al.'s (1977) Minnesota Satisfaction Questionnaire. Data analysis showed no statistically significant relationships between emotional intelligence, transformational leadership, and job satisfaction. Herzberg's (1959) Two-Factor Motivation Theory was applied to examine the potential relationships between variables in this study by focusing on the two factors of hygiene and motivation. Even though the findings were not statistically significant for transformational leadership and job satisfaction, other leadership styles could potentially be more impactful in impacting job satisfaction. Implications for practice include the importance of implementing proper training and development programs to build emotional intelligence in managers and supervisors in customer service organizations. Future research could focus on managers and employees who are all located within the same customer service organization. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]