Identifying topics of a textual document is useful for many purposes. We can organize the documents by topics in digital libraries. Then, we could browse and search for the documents with specific topics. By examining the topics of a document, we can quickly understand what the document is about. To augment the traditional manual way of topic…

This research aims to discover interpersonal trust in online communities. Two novel trust models are built to explain interpersonal trust in online communities drawing theories and models from multiple relevant areas, including organizational trust models, trust in virtual settings, speech act theory, identity theory, and common bond theory. In…

Open source projects do have requirements; they are, however, mostly informal, text descriptions found in requests, forums, and other correspondence. Understanding such requirements provides insight into the nature of open source projects. Unfortunately, manual analysis of natural language requirements is time-consuming, and for large projects,…

The goal of this dissertation is to determine the best way to train a statistical machine translation system. I first develop a state-of-the-art machine translation system called Phrasal and then use it to examine a wide variety of potential learning algorithms and optimization criteria and arrive at two very surprising results. First, despite the…

Complaining is a fundamental human characteristic that has prevailed throughout the ages. We normally complain about something that went wrong. Patient complaints are no exception; they focus on problems that occurred during the episode of care. The Institute of Medicine estimated that each year thousands of patients die due to medical errors. The…

The construction industry is a knowledge intensive industry. Thousands of documents are generated by construction projects. Documents, as information carriers, must be managed effectively to ensure successful project management. The fact that a single project can produce thousands of documents and that a lot of the documents are generated in a…

The use of acronyms and abbreviations is increasing profoundly in the clinical domain in large part due to the greater adoption of electronic health record (EHR) systems and increased electronic documentation within healthcare. A single acronym or abbreviation may have multiple different meanings or senses. Comprehending the proper meaning of an…

This work covers topics in event coreference and event classification from spoken conversation. Event coreference is the process of identifying descriptions of the same event across sentences, documents, or structured databases. Existing event coreference work focuses on sentence similarity models or feature based similarity models requiring slot…

The evolution of the Web brought new interesting problems to computer scientists that we loosely classify in the fields of social and semantic computing. Social computing is related to two major paradigms: computations carried out by a large amount of people in a collective intelligence fashion (i.e. wikis), and performing computations on social…

Today's Internet-based crime reporting systems make timely and anonymous crime reporting possible. However, these reports also result in a rapidly growing set of unstructured text files. Complicating the problem is that the information has not been filtered or guided in a detective-led interview resulting in much irrelevant information. To…

In this dissertation, I explore unsupervised techniques for the task of automatic short answer grading. I compare a number of knowledge-based and corpus-based measures of text similarity, evaluate the effect of domain and size on the corpus-based measures, and also introduce a novel technique to improve the performance of the system by integrating…

The fundamental problem faced by automatic text understanding in Natural Language Processing (NLP) is to identify semantically related pieces of text and integrate them together to compute the meaning of the whole text. However, the principle of compositionality runs into trouble very quickly when real language is examined with its frequent…

The past two decades have shown an unexpected effectiveness of "Web-scale" data in natural language processing. Even the simplest models, when paired with unprecedented amounts of unstructured and unlabeled Web data, have been shown to outperform sophisticated ones. It has been argued that the effectiveness of Web-scale data has…

A dialog system or a conversational agent provides a means for a human to interact with a computer system. Dialog systems use text, voice and other means to carry out conversations with humans in order to achieve some objective. Most dialog systems are created with specific objectives in mind and consist of preprogrammed conversations. The primary…

The Institute of Medicine has stated that legal structures and the authority vested in health agencies and other partners within the public health system are essential to improving the public's health. Variation between the laws of different jurisdictions within the United States allows for natural experimentation and research into their…