Discusses detailed classification systems, sophisticated alphabetical indexing systems and reasons for the abandonment of complex indexing systems. The suggested structure for indexing the Internet or other large electronic collections of documents is based on that of book indexes: specific headings with coined modifications. (Author/AEF)

Proposes a user-centered framework for intranet design based on an understanding of people, their typical problems, information behaviors, and situated contexts. Argues that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. (Author/AEF)

Examines Web site assessment criteria that producers of public information may use to evaluate the effectiveness of a Web site. The goal of this study was to design analytical tools from system-based techniques and user feedback with which federal Web site administrators can assess the quality of their Web sites. (Author/AEF)