Reports on a pilot study in which a proposed design model was developed to characterize intergroup communication among designers, developers, and users. Design roles, themes, and networks based on two histories of design situations are described for several design phases; and future work is suggested. (24 references) (LRW)

Discussion of communication between designers and users of information systems focuses on a review of seven participatory design techniques in terms of the communication dimensions found in the Lievrouw and Finn communication systems model. Implications for the development of more effective and appropriate design models and methods are suggested.…