Defines collaborating systems, i.e., hardware, software, communications, and people working together; examines the need for machine-supported collaboration; and addresses the major obstacles impeding the progress of collaboration, including economic, political, human, and technical factors. A framework for the implementation of machine-supported…

Proposes a user-centered framework for intranet design based on an understanding of people, their typical problems, information behaviors, and situated contexts. Argues that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. (Author/AEF)

Presents the Virtual Reference Desk project, its activities, and a proposed information system architecture to build a human intermediated network of expertise and experience. The project seeks to study, support, and improve current K-12 digital reference services, as well as to build a foundation for a national cooperative digital reference…