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Durrance, Joan C.; Nelson, James – Public Libraries, 1987
Describes the work of Educational Information Centers (EICs) in public libraries, using several case histories as illustrations. Ways in which EICs change libraries and their roles are discussed, and the support of the W. K. Kellogg Foundation for development of EICs is reviewed. Four references are listed. (MES)
Descriptors: Career Counseling, Educational Counseling, Library Role, Library Services

Quezada, Shelley – Public Libraries, 2003
Describes elements of the Planning for Library Services for People with Disabilities program in Massachusetts, which was developed to help libraries design programs and services to address the specific needs of a growing population of people with disabilities. Emphasizes using consumer input in plan designs. (Author/LRW)
Descriptors: Disabilities, Library Planning, Library Services, User Needs (Information)

Baker, Lynda M.; Field, Judith J. – Public Libraries, 2000
Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client…
Descriptors: Comparative Analysis, Library Education, Library Services, Physical Environment

Steffan, Nicolle O.; Lance, Keith Curry; Logan, Rochelle – Public Libraries, 2002
Reports on Counting on Results, a project funded by the Institute of Museum and Library Services that developed and tested tools to standardize and simplify the collection of outcome data from public library patrons. Discusses results of questionnaires that addressed "Planning for Results" service responses. (Author/LRW)
Descriptors: Data Collection, Library Services, Library Standards, Public Libraries

Bertot, John Carlo; McClure, Charles R.; Ryan, Joe – Public Libraries, 2002
Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)
Descriptors: Computer Networks, Library Automation, Library Funding, Library Networks

Bromberg, Peter – Public Libraries, 2001
Discusses the history of backup reference service in the state of New Jersey including the transition from regional backup service; describes the current statewide service; and considers future service possibilities in light of recent trends, including a decrease in the number of reference questions being received in libraries. (LRW)
Descriptors: Electronic Libraries, Futures (of Society), Library Services, Reference Services

Owen, Amy – Public Libraries, 1992
Explores current patterns of recency, structure, intent, scaling, and planning and measurement in state library standards. Ways that four states--Oklahoma, Colorado, Utah, and Ohio--have adapted basic standards elements are considered, and issues in linking planning and measurement to standards are discussed. (MES)
Descriptors: Library Planning, Library Services, Library Standards, Measurement Techniques

Sullivan, Edward T. – Public Libraries, 2001
Discusses problems that adolescents deal with and examines the prejudices and lack of services that adolescents encounter in public libraries, including a lack of specialized staff, no separate space, no outreach programs, and disproportionate budget allocations. Emphasizes the need that adolescents have for adult relationships that public…
Descriptors: Adolescents, Interpersonal Relationship, Library Expenditures, Library Personnel

Crowley, Bill – Public Libraries, 1994
Describes how the Indiana library community defeated a "Speaker's bill" in the Indiana House of Representatives that threatened public library interests. Topics addressed include the introduction of the bill, lobbying, and arguments against the bill. (SLW)
Descriptors: Library Associations, Library Role, Library Services, Lobbying

Tour, Debra E. – Public Libraries, 1998
Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)
Descriptors: Databases, Flow Charts, Library Services, Program Descriptions

Langley, Linda Parker; Brady, Dianne; Sartisky, Michael – Public Libraries, 2001
Presents an overview of the Prime Time Family Reading Time program, a family literacy program that is based in public libraries and incorporates the presentation of children's literature with the discussion of humanities-based questions for low literacy, at-risk parents and their children aged six and older. (Author/LRW)
Descriptors: At Risk Persons, Childrens Literature, Family Literacy, Library Services

Coffman, Steve – Public Libraries, 2001
Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)
Descriptors: Computer Software Selection, Electronic Libraries, Library Services, Marketing

Rogerson, Holly D. – Public Libraries, 2002
Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)
Descriptors: Equipment Maintenance, Library Circulation, Library Personnel, Library Policy

Strauss, Karen – Public Libraries, 2003
Describes a books by mail program developed by the San Francisco (California) Public Library to extend free mail service to homebound patrons, including both older users and users with disabilities. Discusses previous library service; planning, including working with the Postal Service; and costs. (LRW)
Descriptors: Costs, Disabilities, Homebound, Library Planning

Cummins, Thompson R.; Shipley, John – Public Libraries, 1992
Summarizes some of the applications of automation in the Miami-Dade (Florida) Public Library System. A detailed discussion of the system CD-ROM LAN (Local Area Network) covers hardware and software, cost factors, advantages of networking CD-ROMs, problems, and evaluation. It is concluded that the advantages of a CD-ROM LAN outweigh the…
Descriptors: Library Automation, Library Services, Local Area Networks, Optical Data Disks