Examines the legal issues surrounding Internet filtering in public libraries. Discusses First Amendment rights and responsibilities; recent court cases; legal problems with limiting Internet access; librarian intervention; less restrictive means to protect minors from harmful materials; and possible liability issues. (LRW)

Describes innovative programs developed at the Danbury (Connecticut) Public Library to connect kids to the World Wide Web. Highlights include how to select appropriate Web sites; examples of good Web sites, some of which are interactive; planning for technology failures; and involving parents. (LRW)

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…