Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…

Discusses library circulation figures as a reflection of the success of library services and describes merchandising techniques that have produced a 137 percent circulation increase at Queens Borough Public Library over the past seven years. Merchandising techniques such as minibranches, displays, signage, dumps, and modified shelving are…

Briefly discusses the art of story telling and describes the development of this activity as an annual event at the Key Biscayne (Florida) Branch Library. Suggestions for planning a festival are offered, covering such areas as funding, logistics, weather considerations, publicity, volunteer personnel, added attractions, and working with guest…

Reports the findings of a questionnaire distributed to public libraries that serve populations over 100,000 that addressed the professional information needs of librarians. Three major areas are discussed: topics for staff involvement on a national level; conference program formats conducive for such involvement; and major concerns of public…

Presents an overview of the benefits of portable library structures and discusses results of a national survey of 16 public library systems representing 18 portable facilities. Findings relate to common locations, user groups, cost effectiveness, advantages, and staff reactions. (Contains 10 references.) (EAM)