Descriptor
Source
| Public Libraries | 3 |
Publication Type
| Journal Articles | 3 |
| Reports - Descriptive | 2 |
| Reports - Research | 1 |
Education Level
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Peer reviewedDavidsson, Robert I. – Public Libraries, 1997
Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)
Descriptors: Costs, County Libraries, Government (Administrative Body), Information Services
Peer reviewedDilevko, Juris; Mason, Moya – Public Libraries, 2000
Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…
Descriptors: Foreign Countries, Information Services, Information Sources, Librarians
Peer reviewedO'Neill, Nancy – Public Libraries, 1999
After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just…
Descriptors: Access to Information, Computer Mediated Communication, Computer Oriented Programs, Electronic Mail
