In-depth interviews with nine individuals identified by a survey of American Library Association members as leaders in the public library field indicated that six traits are important in making a library leader: vision; a commitment to public libraries; courage and risk taking; openness to others; political savvy; and professional involvement.…

Discusses the need for effective library service to people with disabilities and focuses on the need to train users, based on experiences at the Special Needs Center of the Phoenix (Arizona) Public Library. Highlights include training rewards; librarians as trainers; and needs assessment through interviews, questionnaires, focus groups, and task…

Describes a project in which the library needs of public housing residents were assigned a survey of residents, and in which the survey itself was carried out by residents. The methods used to train residents to conduct interviews are described, the survey results are presented, and the need for resident involvement is discussed. (11 references)…

Reviews relevant literature dealing with reference service to children and summarizes the developmental stages of children that can influence the interactions between librarians and children. Includes data from observations and interviews of five librarians from a children's room in a Florida public library. (Author/LRW)

Describes a study that focused on users' public library reference service experiences that was carried out by graduate students from the School of Library and Information Science at the University of Western Ontario. Topics addressed include body language; reference interviews; listening skills; familiarity with relevant sources; service…

Describes a survey of public libraries that addressed the presence of latchkey children in libraries, library policies regarding this population, and services that are or should be offered. In-depth interviews with 10 librarians explored ideal responses to latchkey children, advice on library services, and community services for children. (14…

Presents transcript of interviews with three administrators of small rural libraries. Highlights include state and national encouragement of marketing efforts; funding for in-service education for rural public librarians; changing roles of rural public libraries; library standards; and advice for newly appointed directors. (LRW)

Explores the legal ramifications of malpractice among librarians and the possible impact on services due to fear of being sued. Topics include identification of potential malpractice areas; cooperative electronic reference services; use of reference standards; insurance; contract; disclaimer; updating library collections; using Internet resources;…

Discusses methodological issues in cross-cultural studies of diverse communities, including language problems, data collection and analysis, sample size, and dissemination of findings. A study of the information-seeking behavior of ethnolinguistic gatekeepers in several communities in California is described. Suggestions are given for public…