Discussion of fines charged by libraries for overdue books focuses on the experiences of the Somerville Free Public Library (New Jersey) in implementing a no-fine policy. Goals of the new policy that are evaluated include increased circulation, increased return of late materials, and an improved library image. (seven references) (LRW)

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)

Compares users of a traditional human-mediated checkout system with users of a self-service system in a Canadian public library to determine if and why patrons will use self-service if given the option, and how library staff might play a role in the successful implementation of self-service checkout. (Author/LRW)

In 1998, the Houston Public Library launched a new library card campaign. Through extensive outreach, community partnerships, and the support of a major corporation, the program nearly doubled the number of children with cards in one fiscal year and increased juvenile circulation by more than 20%. The program led to an increase in library funding,…

Reports on a longitudinal study of public-library borrowing that shows that high-volume borrowers are both consistent and persistent in their borrowing. Topics include identification of high-intensity borrowers; exploration of behavioral consistency; persistence of use; and personal and behavioral characteristics. (Author/LRW)

Discusses library circulation figures as a reflection of the success of library services and describes merchandising techniques that have produced a 137 percent circulation increase at Queens Borough Public Library over the past seven years. Merchandising techniques such as minibranches, displays, signage, dumps, and modified shelving are…

Discusses the Public Library Data Service survey results in regard to children's services. Data are presented on annual circulation, circulation per capita, program attendance, collection turnover rates, and the materials budget. (EA)

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

Reports the results of a study of circulation records from 10 communities that were analyzed by Dewey Classification and by subjects to discover whether there is a relationship between community lifestyles and circulation patterns in public libraries. The hypothesis that data on community lifestyles have value for collection development was…

Presents results of a study that examined the kinds of statistics on children's services collected by state library agencies and juvenile circulation statistics collected by individual libraries. Data on libraries are compared according to the size of the library; and the incidence of automated systems for various sizes of libraries is reported.…