Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Provides background on the Americans with Disabilities Act (ADA) and presents guidelines for library compliance, including read the legislation; designate an employee as ADA coordinator; evaluate current policies, services, and facilities; implement changes; provide training for library staff and related groups; and solicit feedback from disabled…

Discusses the combination of school and public library facilities. Includes six essays that relate experiences and opinions regarding public libraries that have some cooperative agreement with school or university libraries to share services and facilities. (LRW)

The Dallas Public Library surveyed 21 surrounding public library systems to help identify barriers that limit children's use of public libraries. Describes identified barriers, examines causes of the barriers, and offers possible solutions. Tables present study results and list discontinued and current library outreach programs. (JMV)

Describes a survey of public libraries that addressed the presence of latchkey children in libraries, library policies regarding this population, and services that are or should be offered. In-depth interviews with 10 librarians explored ideal responses to latchkey children, advice on library services, and community services for children. (14…

Presents an overview of the benefits of portable library structures and discusses results of a national survey of 16 public library systems representing 18 portable facilities. Findings relate to common locations, user groups, cost effectiveness, advantages, and staff reactions. (Contains 10 references.) (EAM)