Discusses problems that adolescents deal with and examines the prejudices and lack of services that adolescents encounter in public libraries, including a lack of specialized staff, no separate space, no outreach programs, and disproportionate budget allocations. Emphasizes the need that adolescents have for adult relationships that public…

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Discussion of public library standards focuses on an examination of four quantitative standards: hours of service, library resources, library staff, and library operating budgets, to determine if any agreement exists about them among states. Results indicate that there is no consensus regarding public library standards or approaches to public…

Describes a teen volunteer program sponsored by the Clearwater Public Library System. The discussion covers promotional activities, job responsibilities and training, program evaluation, staffing, and funding. The volunteer application and guidelines are appended. A sidebar reports the results of a national survey of the public library resources…

In 1993, the Phoenix Public Library's Special Needs Center conducted a needs assessment by surveying current and past library users and staff to determine what improvements in services were needed for patrons having all types of disabilities. The needs assessment process, general findings, and rewards of engaging in this project are described.…

Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…

This article is designed to help public libraries provide support for people with mental retardation through the implementation of "Guidelines for Library Services for People with Mental Retardation", developed by the American Library Association. Topics include needs assessment; staff training; adaptive technology; resource formats,…

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

Describes the Health Information Project, a plan created by the Maryland State Department of Education that allows residents to obtain health information from public libraries. Examples of patron situations involving health questions illustrate the plan's main elements: collection development, staff training, networking with community agencies,…

Highlights some important conditions, both present and future, which will have an impact on public libraries. Discusses holding down expenses, including user fees, alternative funding sources, and private cosponsorship of programs; increasing productivity; use of computers and new technologies; staff development and internal marketing; improving…

Describes the Eastside Cybrary Connection, part of the Riverside (California) Public Library, developed for young people ages 10 and up in a low-income, minority neighborhood. Highlights include electronic technology and print; collaboration between the public library, academic institutions, and community-based organizations; fund raising; and the…

Discusses the impact of the Library Services and Construction Act (LSCA) on state prison libraries. Evaluations of the LSCA are reviewed; the effectiveness of the LSCA in the areas of library budgets, staff, and book collection size is considered; and recommendations for further research are suggested. (22 references) (LRW)

Describes the results of a survey of public libraries that was conducted to identify digital technology projects. Highlights include kinds of collections being digitized (primarily photographs); costs; hardware and software used; experience levels of personnel; reasons for digitizing, including providing access to fragile materials; and technology…

Discusses making public library collections accessible to Spanish-speaking users and describes the consequences that can result from inattention to linguistic and cultural accessibility. Topics include cataloging issues and solutions; labeling; shelving; signage; electronic access; Spanish language training for staff; intercultural communication;…