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Baker, Lynda M.; Field, Judith J. – Public Libraries, 2000
Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client…
Descriptors: Comparative Analysis, Library Education, Library Services, Physical Environment
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Bromberg, Peter – Public Libraries, 2001
Discusses the history of backup reference service in the state of New Jersey including the transition from regional backup service; describes the current statewide service; and considers future service possibilities in light of recent trends, including a decrease in the number of reference questions being received in libraries. (LRW)
Descriptors: Electronic Libraries, Futures (of Society), Library Services, Reference Services
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Tour, Debra E. – Public Libraries, 1998
Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)
Descriptors: Databases, Flow Charts, Library Services, Program Descriptions
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Coffman, Steve – Public Libraries, 2001
Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)
Descriptors: Computer Software Selection, Electronic Libraries, Library Services, Marketing
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Cummins, Thompson R.; Shipley, John – Public Libraries, 1992
Summarizes some of the applications of automation in the Miami-Dade (Florida) Public Library System. A detailed discussion of the system CD-ROM LAN (Local Area Network) covers hardware and software, cost factors, advantages of networking CD-ROMs, problems, and evaluation. It is concluded that the advantages of a CD-ROM LAN outweigh the…
Descriptors: Library Automation, Library Services, Local Area Networks, Optical Data Disks
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Smith, Nathan M.; Adams, Irene – Public Libraries, 1991
Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references)…
Descriptors: Higher Education, Interpersonal Competence, Library Schools, Library Services
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Ricks, Thomas; And Others – Public Libraries, 1991
Discussion of reference question negotiation by librarians focuses on a study at the Orem (Utah) Public Library that was conducted to determine how frequently the reference staff negotiated questions, how frequently negotiated questions received correct answers, and what verbal and nonverbal communication skills led to correct answers. (five…
Descriptors: Librarians, Library Services, Nonverbal Communication, Public Libraries
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Bishop, Kay; Salveggi, Anthony – Public Libraries, 2001
Reviews relevant literature dealing with reference service to children and summarizes the developmental stages of children that can influence the interactions between librarians and children. Includes data from observations and interviews of five librarians from a children's room in a Florida public library. (Author/LRW)
Descriptors: Child Development, Childrens Libraries, Developmental Stages, Interviews
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Foster, Janet – Public Libraries, 1999
Presents ideas and strategies to enhance digital reference services available via the Internet in public libraries. Describes print publications which include Web reference columns; subject guides, both print and online; and the resources of the Internet Public Library and other virtual reference desks. (LRW)
Descriptors: Electronic Libraries, Internet, Library Services, Printed Materials
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Altman, Ellen; Brown, Sara – Public Libraries, 1991
Describes a plan developed by the Phoenix Public Library that involved all librarians working in branches in defining what constitutes excellence in professional performance in the areas of collection development, reference and reader's advisory services, and community interaction. Characteristics related to excellence are identified, and…
Descriptors: Branch Libraries, Librarian Attitudes, Librarians, Library Collection Development
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Gross, Melissa; Saxton, Matthew L. – Public Libraries, 2001
Discussion of library users who seek information for others focuses on a study of public library adult reference desks that identifies the relationships between agents and imposers that motivate reference desk use and describes agent users in terms of their self-reported education levels and frequency of library and reference desk use. (Author/LRW)
Descriptors: Educational Background, Information Needs, Information Seeking, Library Services
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Danley, Elizabeth – Public Libraries, 2003
Examines the following elements of scaffolding, providing insight into the librarian's role as educator: attention, ownership, collaboration, appropriateness, modeling, support, adjustment, and internationalization. A sidebar lists 10 ways to recognize a constructivist children's reference librarian. (AEF)
Descriptors: Childrens Libraries, Constructivism (Learning), Librarians, Library Role
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Rice, James – Public Libraries, 1992
Reports results of a survey of Iowa City residents regarding their awareness of public library services. Data are presented on use of the library for factual information, statistical/numerical information, learning, and information not available at home; awareness of in-person and telephone library reference services; and knowledge about…
Descriptors: Field Interviews, Library Services, Opinions, Public Libraries
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Geffert, Bryn – Public Libraries, 1993
Description of community online systems focuses on a Freenet in Illinois called P.A.T.H. (Public Access to Heartland). Highlights include patron use; discussion groups and bulletin boards; electronic mail; reference questions; Freenet's place in public libraries; and sample reference questions answered by Freenet information providers. (five…
Descriptors: Case Studies, Community Programs, Computer Networks, Electronic Mail
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Davidsson, Robert I. – Public Libraries, 1997
Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)
Descriptors: Costs, County Libraries, Government (Administrative Body), Information Services
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