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| Public Libraries | 2 |
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| Tour, Debra E. | 1 |
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| Reports - Descriptive | 2 |
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| Florida | 1 |
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Peer reviewedTour, Debra E. – Public Libraries, 1998
Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)
Descriptors: Databases, Flow Charts, Library Services, Program Descriptions
Peer reviewedSternin, Erica B. – Public Libraries, 1998
Examines the impact of Libraries Online!, a Microsoft grant to provide technology to low-income populations, at High Point Library (Seattle, Washington). Discusses race relations among users, children helping children, computer lab programs for children, developing an Internet Use Policy, homework and reference services, and staff training and…
Descriptors: Children, Grants, Homework, Information Technology
