Describes the work of Educational Information Centers (EICs) in public libraries, using several case histories as illustrations. Ways in which EICs change libraries and their roles are discussed, and the support of the W. K. Kellogg Foundation for development of EICs is reviewed. Four references are listed. (MES)

Reviews the use and validity of numerical measures of library service (index numbers) and describes a study of public library systems from 1970-80 in Wisconsin. This study used an index number based on circulation per capita, expenditures per capita, turnover rate, full-time employee rate, and population, and tested this measure against various…

Reports on Counting on Results, a project funded by the Institute of Museum and Library Services that developed and tested tools to standardize and simplify the collection of outcome data from public library patrons. Discusses results of questionnaires that addressed "Planning for Results" service responses. (Author/LRW)

When questionnaires were used to assess the involvement of state library agencies in the provision of public library youth services, a consultant profile emerged. Consultants' activities, strengths and weaknesses are described, and a stronger commitment by agencies to consultants and to effective library service for children is urged. (EA)

Describes the current concept of information literacy as a survival skill and suggests that public libraries can play an important role in its spread if they develop some nontraditional practices and make alliances with other agencies. (EAM)

Explores current patterns of recency, structure, intent, scaling, and planning and measurement in state library standards. Ways that four states--Oklahoma, Colorado, Utah, and Ohio--have adapted basic standards elements are considered, and issues in linking planning and measurement to standards are discussed. (MES)

Discusses problems that adolescents deal with and examines the prejudices and lack of services that adolescents encounter in public libraries, including a lack of specialized staff, no separate space, no outreach programs, and disproportionate budget allocations. Emphasizes the need that adolescents have for adult relationships that public…

Reports results of a survey of state library agencies' research on public library operations and services. The appendix provides information on the contact person, the title of the study, and availability of materials for the 29 agencies responding to the survey. A copy of the questionnaire is included. (13 references) (MES)

Describes how the Indiana library community defeated a "Speaker's bill" in the Indiana House of Representatives that threatened public library interests. Topics addressed include the introduction of the bill, lobbying, and arguments against the bill. (SLW)

Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Discusses four competing public images of the public library and its relation to information technology, as identified in recent research: the traditional library, the resisting library, the adapting library, and the co-opted library. Suggests that the public perceives the management of public information as a complex problem requiring a variety…

Presents an overview of the Prime Time Family Reading Time program, a family literacy program that is based in public libraries and incorporates the presentation of children's literature with the discussion of humanities-based questions for low literacy, at-risk parents and their children aged six and older. (Author/LRW)

Provides an overview of issues relating to library services to linguistic, ethnic, and cultural minorities. Following a clarification of the terminology used, the process of immigration is addressed. The role of public libraries in this area and implications for professional associations are then discussed. Twenty-one references are listed. (MES)

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)

Describes a books by mail program developed by the San Francisco (California) Public Library to extend free mail service to homebound patrons, including both older users and users with disabilities. Discusses previous library service; planning, including working with the Postal Service; and costs. (LRW)