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D'Elia, George; And Others – Public Libraries, 1991
Describes procedures used by the St. Paul Public Library (Minnesota) to gather input from patrons to use in developing a new strategic plan. The use of group interviews and a survey to identify which roles of the library were important to users and which services supported each role is explained. (two references) (LRW)
Descriptors: Correlation, Library Planning, Library Role, Library Services

Spiller, Deborah J.; Baker, Michael – Public Libraries, 1989
Describes a project in which the library needs of public housing residents were assigned a survey of residents, and in which the survey itself was carried out by residents. The methods used to train residents to conduct interviews are described, the survey results are presented, and the need for resident involvement is discussed. (11 references)…
Descriptors: Interviews, Library Role, Library Services, Needs Assessment