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Rethinking Reference: Consistent Values, New Methods, and Different Tools
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Kendrick, Kaetrena Davis – Public Services Quarterly, 2011
The core duties of the reference librarian inherently mandate that the work environment is not unlike a kaleidoscope: Students and faculty revolve within and around the library, and reference and public services workers do the same; every move temporarily redesigning the library, its collections, and even its very role on campus into something…
Descriptors: Access to Information, Reference Services, Library Services, Web Sites
Beyond Library Walls: Embedding Librarians in Academic Departments
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Matava, Tobie; Coffey, Dan; Kushkowski, Jeffrey – Public Services Quarterly, 2010
Today's academic library provides resources that users can access both physically in the library and virtually from academic offices. This increasing availability of online access means that information resources are no longer confined within library walls and librarians need to rethink how their constituents' information needs are being met.…
Descriptors: Information Needs, Academic Libraries, Library Services, Librarians
Merged Reference Desks in a Merged Library Environment: The Impact of Merging Government Publications
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Kendall, Susan L.; Sisson, Lorene R. – Public Services Quarterly, 2006
A new library in San Jose opened on August 1, 2003. This library is the result of a unique collaboration between San Jose State University Library and the San Jose Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged,…
Descriptors: College Libraries, Research Libraries, Public Libraries, Institutional Cooperation