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Direct linkSangra, Albert; Fernandez-Michels, Pedro – Quality Assurance in Education: An International Perspective, 2011
Purpose: The paper seeks to describe the Catalan corporate e-learning providers from the perspective of quality perception, quality assessment and quality control. Design/methodology/approach: A literature review reveals key aspects of the definition of quality in e-learning. The results of the review constitute the basis for exploratory research…
Descriptors: Electronic Learning, Focus Groups, Educational Quality, Quality Control
Abdous, M'hammed – Quality Assurance in Education: An International Perspective, 2009
Purpose: The purpose of this paper is to propose a process-oriented lifecycle model for ensuring quality in e-learning development and delivery. As a dynamic and iterative process, quality assurance (QA) is intertwined with the e-learning development process. Design/methodology/approach: After reviewing the existing literature, particularly…
Descriptors: Instructional Design, Quality Control, Information Systems, Electronic Learning
Thurab-Nkhosi, Dianne; Marshall, Stewart – Quality Assurance in Education: An International Perspective, 2009
Purpose: In 2004, the University of the West Indies Distance Education Centre (UWIDEC) began incorporating the use of new information and communication technologies (ICTs) in the delivery of its programmes and courses, taking a "blended learning" approach. There is a recognition, however, of the need to ensure the quality of the…
Descriptors: Higher Education, Distance Education, Quality Control, Foreign Countries
Ehlers, Ulf Daniel – Quality Assurance in Education: An International Perspective, 2009
Purpose: The purpose of this paper is to analyse the changes taking place when learning moves from a transmissive learning model to a collaborative and reflective learning model and proposes consequences for quality development. Design/methodology/approach: The paper summarises relevant research in the field of e-learning to outline the…
Descriptors: Educational Quality, Electronic Learning, Meta Analysis, Literature Reviews
Smith, Gareth; Smith, Alison; Clarke, Alison – Quality Assurance in Education: An International Perspective, 2007
Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…
Descriptors: Higher Education, Information Technology, Public Sector, Delivery Systems
Smith, Alison – Quality Assurance in Education: An International Perspective, 2004
The nature of quality teaching and learning in higher education has been subject to ongoing research and debate. In distance learning programmes, "teaching" comprises several distinct tasks including the provision of distance learning materials and the support of students' learning when they are away from the campus. This study examined the nature…
Descriptors: Student Attitudes, Distance Education, Educational Technology, Educational Quality
