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Direct linkLagrosen, Stefan; Seyyed-Hashemi, Roxana; Leitner, Markus – Quality Assurance in Education: An International Perspective, 2004
In recent years, numerous studies in the field of service quality have been carried out. However, relatively few studies have addressed the specific context of higher education. The purpose of this study has been to examine what dimensions constitute quality in higher education and to compare these with the dimensions of quality that have been…
Descriptors: Higher Education, Factor Analysis, Educational Quality, Quality Control
