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Direct linkHouston, Don – Quality in Higher Education, 2007
Total Quality Management (TQM) is a poor fit with higher education and can only be made to fit by major reshaping either of TQM to a more appropriate methodology (and hence not TQM), or of higher education to an image of organisation that fits TQM. The paper revisits longstanding concerns about multiple aspects of TQM from a critical systems…
Descriptors: Higher Education, Total Quality Management, Quality Control, Educational Improvement
