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Direct linkMurmura, Federica; Casolani, Nicola; Bravi, Laura – Quality in Higher Education, 2016
This paper develops a theoretical framework that could facilitate the application of the Autovalutazione, Valutazione periodica, Accreditamento (AVA) method in Italian universities, trying to simplify the use of this approach, and to cover the existing gap between Italy and others European academic institutions. The new competitive environment in…
Descriptors: Foreign Countries, Higher Education, Program Implementation, Self Evaluation (Groups)
Houston, Don – Quality in Higher Education, 2007
Total Quality Management (TQM) is a poor fit with higher education and can only be made to fit by major reshaping either of TQM to a more appropriate methodology (and hence not TQM), or of higher education to an image of organisation that fits TQM. The paper revisits longstanding concerns about multiple aspects of TQM from a critical systems…
Descriptors: Higher Education, Total Quality Management, Quality Control, Educational Improvement
