A survey of heads of academic library reference services gathered information on reference collection development. Findings included: (1) selection and weeding frequently are not guided by written policies; (2) empirical studies of use are almost nonexistent; and (3) online availability of sources is an important factor in selection. (20…

Surveys of labor educators and academic librarians, designed to study library usage by participants in labor education, indicate that a lack of communication and understanding exists between the two departments at many institutions. Increased cooperation and library utilization are recommended. Twenty-seven references are listed, and the…

Reports the results of a survey which examined the response of academic libraries to the needs of deaf students in terms of reference services, staff interaction with students, bibliographic instruction, formal policies, and outreach programs. Several recommendations to improve library services to deaf students are presented. The questionnaire is…

Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Discussion of problems of interlibrary loan services highlights high prices, confusing terminology, poor invoicing practices, and restrictions on lending. Two tables show charges for lending/photocopying and number of items loaned in selected private and public university libraries in 1974/75 and 1983/84. Twenty-six references are listed.…

Analyzes computerized reference and information services with respect to problems in the areas of (1) communication barriers between the user and the information specialist; (2) local resources development; (3) external resources policy; (4) search strategy development; and (5) artificial intelligence. (24 references) (Author/MES)