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| RQ | 3 |
Author
| Dewdney, Patricia | 3 |
| Dervin, Brenda | 1 |
| Sheldrick Ross, Catherine | 1 |
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| Journal Articles | 3 |
| Reports - Research | 3 |
| Opinion Papers | 1 |
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| Media Staff | 1 |
| Practitioners | 1 |
| Researchers | 1 |
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| Canada | 1 |
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Peer reviewedDewdney, Patricia; And Others – RQ, 1991
Discusses kinds of problems public librarians encounter in the process of providing legal and health information. Data are compared from two surveys of reference librarians who provide legal and health information services in Ontario (Canada) public libraries, and implications for collection development are suggested. (17 references) (LRW)
Descriptors: Access to Information, Comparative Analysis, Foreign Countries, Library Collection Development
Peer reviewedDewdney, Patricia; Sheldrick Ross, Catherine – RQ, 1994
Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and…
Descriptors: Evaluation Methods, Graduate Students, Information Needs, Librarians
Peer reviewedDervin, Brenda; Dewdney, Patricia – RQ, 1986
Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)
Descriptors: Communication (Thought Transfer), Communication Skills, Evaluation, Information Seeking
