Six decision-making steps of the reference process were isolated through development of a model reference query. Instructional modules for each of the steps are described. The program is suitable for library school students or library paraprofessionals. (JAB)

Discusses objectives for public library services to the disabled in terms of material, equipment, facilities, services, and staffing, and reports selected results of a 1979 survey of public library service to the physically impaired. (FM)

A better understanding of the reference process can result in better reference services. Seven models and flowcharts representing different approaches to reference work are reproduced and discussed. (4 references) (DH)

To assist librarians to better understand the information needs of industrial vs academic patrons, this study considers the purpose of searches, the sources checked prior to requesting searches, search characteristics, users' opinion of search results, and typical search profiles of the two groups. (JAB)