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Peer reviewedNeill, S. D. – RQ, 1985
Two aspects of Karl Popper's philosophy are applied to reference process: process is viewed as series of problem-solving situations amenable to analysis using Popper's problem-solving schema. Reference interview is analyzed in context of Popper's postulate that books contain autonomous world of ideas existing apart from mind of knower. (30…
Descriptors: Epistemology, Information Needs, Information Retrieval, Information Seeking
Peer reviewedNeill, S. D. – RQ, 1984
Using two sets of verbal protocols, three kinds of memory used by librarians for organizing facts are described and identified as they relate to the reference process--semantic (organizes things into categories), episodic (experiences), schematic (expectations). Implications for practice, education, and further research are suggested. Twenty-four…
Descriptors: Information Retrieval, Interviews, Librarians, Library Services
Peer reviewedNeill, S. D. – RQ, 1975
Relates J.P. Guilford's model of problem solving to the negotiation of a reference question. (PF)
Descriptors: Cognitive Processes, Divergent Thinking, Information Seeking, Library Services
