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Peer reviewed Peer reviewed
Wallace, Patricia M. – RQ, 1993
Describes a study that electronically monitored 11 public access terminals at the University of Colorado libraries to produce transaction logs that were used to gather statistics and analyze users' behavior when searching online catalogs. Implications for search instruction and systems design are suggested. (Contains 13 references.) (LRW)
Descriptors: College Libraries, Computer System Design, Higher Education, Library Catalogs
Peer reviewed Peer reviewed
Puttapithakporn, Somporn – RQ, 1990
Identifies problems that undergraduate searchers encountered in a search of the ERIC database on CD-ROM. Results of participant observation, questionnaires, and interviews are reported; a taxonomy of user problems is proposed that includes syntactic errors and semantic errors; and recommendations for menu selection systems, online help, and…
Descriptors: Computer System Design, Higher Education, Interviews, Literature Reviews